Privacy Policy
How 96ACE collects, uses, stores and protects your personal data, under Malaysia's Personal Data Protection Act 2010.
PDPA 2010 SSL Encrypted iTech Labs Curacao eGaming 8048/JAZ2025-001 18+
Scope of This Policy
This policy sets out what 96ACE does with personal data belonging to visitors and account holders. It covers browsing the site, opening an account, claiming a promotion, funding a wallet, playing any game and requesting a payout.
96ACE is operated by Ace Interactive Group Ltd under Curacao eGaming licence 8048/JAZ2025-001. Data belonging to Malaysian members is handled in line with the Personal Data Protection Act 2010, the statute governing personal data in commercial transactions in Malaysia.
Use of this platform is taken as acceptance of the terms below, whether you have registered or are only reading. If they do not sit right with you, the answer is not to use the site.
Data We Collect
What you give us
Full name matching your ID and bank account, mobile number, email, date of birth, username and password, the bank or wallet details needed to move money, your language preference, and anything you write to support.
What is recorded automatically
IP address and approximate location, device, operating system and browser, pages viewed and games opened, session length, referring source, and login times.
Verification documents
Ahead of certain withdrawals we may ask for a MyKad, passport or driving licence, and occasionally proof of address or that a payment method is yours.
Those checks exist for reasons that serve members as much as the operator. They keep minors off the platform, stop one person running several accounts to take the same promotion repeatedly, and satisfy the anti-money-laundering duties attached to our licence.
Why We Process It
Running your account Age and identity checks Deposits and withdrawals Applying promotions Fraud and duplicate accounts Player protection Support enquiries Legal and licensing duties Marketing, where agreed Platform improvement
Nothing outside that list. Where a purpose requires your agreement rather than a contract or a law, we ask first.
Legal Grounds Under the PDPA
Consent
Given when you register, and again when you opt in to marketing. Marketing consent can be withdrawn whenever you like.
Contract
An account cannot be opened, funded or paid out without processing the details attached to it.
Legal duty
Licensing, anti-money-laundering and age verification obligations require certain records to exist.
Pull consent for the processing the account depends on and there is no way to keep the account open.
Who Receives It
96ACE does not sell personal data. It is not traded, rented, or handed to advertisers to use for their own ends.
It reaches third parties only where delivering the service requires it: payment providers and banking partners, game providers, identity verification services, independent testing bodies including iTech Labs, regulators and law enforcement where we are legally required to respond, and hosting and security suppliers bound by confidentiality terms.
Each receives the minimum needed for its role, and nothing beyond it.
Cookies
Essential
These hold your login, carry your session between games and guard against fraudulent access. The platform will not run without them.
Analytics
These show which pages get read and which games get opened. Reporting is aggregated and shapes how the site develops rather than profiling any individual.
Managing them
Every major browser lets you inspect, block or clear cookies from its settings. Disable the essential ones and neither login nor gameplay will work.
Retention and Security
How long we keep it
Personal data is kept while your account remains open. Once it closes, some records are held for the period our licensing, anti-money-laundering and financial record-keeping duties require.
Payment records and identity documents belong to that group, and no erasure request can override the retention duty while it is still running.
Once neither operations nor law require a record, it is either removed or stripped of anything identifying.
How we protect it
Personal and financial information travels between your device and our servers over an encrypted SSL connection. Internally, access is confined to staff whose work requires it, under confidentiality terms, and systems are monitored for unauthorised entry.
No platform can promise absolute security, and any operator claiming otherwise is overstating its position. Part of this rests with you: choose a password you use nowhere else, never share your login, and tell us immediately if you suspect someone has reached your account.
Your Rights Under the PDPA 2010
Access
Ask what personal data we hold about you.
Correct
Have anything wrong or incomplete put right.
Withdraw consent
Stop marketing communications at any time.
Limit processing
Restrict use of your data for commercial purposes.
Ask about disclosure
Find out how your data has been shared.
Complain
Raise it with the Personal Data Protection Commissioner.
To use any of these, contact support through live chat, WhatsApp, Telegram or email. Expect an identity check first. Handing account information to an impostor would be exactly the failure this policy exists to prevent.
Marketing, Age and Changes
Marketing
Where you have opted in, we may write about promotions and new games by SMS, email, messaging app or in-account notice. Opting out is a message to support away, and it does not stop service messages such as withdrawal confirmations or security alerts.
Age restriction
You must be 18 or older to use 96ACE. We make no attempt to collect information from anyone below that age. Should an account prove to belong to a minor it is shut down, the balance resolved under our terms, and the records handled as the law requires.
Changes to this policy
This policy may be revised as the platform or the law changes. The version published here is always the current one, and continued use after a revision indicates acceptance of it.
Questions About Your Data?
Live chat is staffed 24 hours in Bahasa Melayu and English. We are also on WhatsApp, WeChat, Telegram, Skype and email.
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