96ACE FAQ
Answers to the questions we are asked most often about accounts, games, payments and bonuses at 96ACE.
Is 96ACE licensed?
Yes. 96ACE operates under a Curacao eGaming licence, number 8048/JAZ2025-001, held by Ace Interactive Group Ltd. Games are tested by iTech Labs and the site runs over SSL.
How long has 96ACE been running?
Since 2007.
What games can I play?
Live casino tables, slots, sports betting, online poker, 4D lottery, and fishing and arcade titles, all from one account and one ringgit balance.
Which slot providers are available?
Nineteen, including Pragmatic Play, JILI, Spadegaming, Playtech, NetEnt, Habanero, CQ9 Gaming, Play'n GO, 918Kiss, Mega888, Pussy888 and XE88. Lobbies change as providers add or remove titles, so check the current selection in the client.
Which live casino providers are available?
Evolution, Playtech, Pragmatic Play, Asia Gaming, Dream Gaming, SA Gaming, Sexy Baccarat, Big Gaming, Oriental Game, QTech, Allbet, HoGaming and XPG, among others.
How do I deposit and withdraw?
Local bank transfer with Maybank and CIMB, DuitNow, Touch 'n Go, GrabPay and FPX, plus Tether (USDT) for cryptocurrency. Available methods and limits can change, so check the cashier for the current list.
How fast are withdrawals?
Deposits are typically processed in about one minute and withdrawals in about five. Timing depends on your bank and on whether account verification is complete.
What is the welcome bonus?
The 296% Supreme Welcome Bonus, worth up to MYR 3,000 across your first three deposits. Separate welcome bonuses run for slots, live casino and the sportsbook. Each promotion carries its own deposit, turnover and eligible-game conditions.
How does the VIP programme work?
Four tiers: Gold, Platinum, Diamond and Signature. Entry is by invitation, or by depositing MYR 150,000 across five deposits. Benefits include higher rebates, 24 hour VIP support and unlimited withdrawals, with an account manager at Signature level.
Can I play on my phone?
Yes. The site works in a mobile browser on Android and iOS, and supported games are available through the mobile site and official mobile apps.
What languages does support speak?
English, Bahasa Melayu and Chinese. Support runs 24 hours a day through live chat, WhatsApp, WeChat, Telegram, Skype and email.
Is online casino play legal in Malaysia?
Malaysian gambling law is restrictive and the position for players is not clear cut. You are responsible for knowing the rules that apply where you live before you play, and you must be 18 or over.