Contact 96ACE
Need help with a deposit, a withdrawal, a bonus or your account? Reach the 96ACE support team by live chat, WhatsApp, Telegram, WeChat or email. Live chat is open 24 hours a day.
Live Chat 24/7 Bahasa Melayu & English Deposit avg 1 min Withdrawal avg 5 min
How to Reach Us
Live Chat
The fastest way to get an answer. A support consultant opens a chat window with you straight away.
Telegram
Join the 96ACE Official channel for news and announcements, or message Telegram CS for account help.
Add the 96ACE support team on WeChat.
WeChat ID: ace_Csteam96
For questions that need more detail or attachments, such as payment receipts.
What We Can Help With
- Deposits: a top up that has not reached your wallet, or questions about payment methods.
- Withdrawals: the status of a request, or why a withdrawal is on hold.
- Promotions: how to claim a bonus, its turnover and which games it covers. See the 96ACE promotions for current offers.
- Your account: login trouble, password resets and updating your details.
- Games: a game that will not load or a bet you want checked.
- Play limits: setting a limit or taking a break.
Get a Faster Answer
Have these ready when you contact support:
- Your 96ACE username
- The date and time of the deposit, withdrawal or bet
- The amount and payment method
- A screenshot of the receipt or error message
96ACE support will never ask for your password or OTP code. Do not share them with anyone, including people who say they are from support.
Contact FAQ
What are the 96ACE support hours?
Live chat is open 24 hours a day, every day.
What is the quickest way to contact 96ACE?
Live chat. WhatsApp and Telegram CS are good options if you prefer messaging from your phone.
Which languages does support use?
Bahasa Melayu and English.
My deposit has not arrived. What should I do?
Deposits take about a minute on average. If yours has not appeared, send the receipt to live chat or WhatsApp with your username.
How long does a withdrawal take?
The average withdrawal time is about five minutes. Contact support if a request is taking much longer.
Who operates 96ACE?
Ace Interactive Group Ltd., under Curacao licence number 8048/JAZ2025-001.
Talk to 96ACE Now
Our support team is online around the clock. Start a chat and we will help you sort it out.